Privacy Policy

1. Information We Collect

1.1 Personal Information Provided by You

When you register an account with phmaya Casino, we collect personal information necessary to provide our services, verify your identity, comply with legal obligations, and ensure platform security. The personal information we collect includes:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers as required for identity verification and age confirmation;
• Contact Information: Email address, mobile telephone number, residential address, and preferred communication methods;
• Account Credentials: Username, password (stored in encrypted form), and security questions for account authentication;
• Financial Information: Bank account details, e-wallet information (GCash, Maya account numbers), cryptocurrency wallet addresses, payment card information (processed securely through third-party payment processors), and transaction history;
• Verification Documents: Copies of government-issued identification (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.

1.2 Information Collected Automatically

When you access and use phmaya services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile carrier information;
• Usage Data: Pages visited, games played, features accessed, time spent on platform, navigation paths, click patterns, and interaction with promotional materials;
• Location Information: IP address, approximate geographic location derived from IP address, and precise location data if you grant permission on mobile devices;
• Gaming Activity: Bets placed, games played, winnings and losses, bonus usage, tournament participation, and gameplay patterns;
• Communication Records: Customer support inquiries, live chat transcripts, email correspondence, and feedback submissions.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks) providing transaction confirmation and fraud prevention data;
• Identity verification services confirming document authenticity and identity validation;
• Anti-fraud and security services providing risk assessment information;
• Affiliate partners and marketing channels through which you discovered phmaya;
• Social media platforms if you choose to link your social media accounts.

2. How We Use Your Information

phmaya uses collected personal information for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your phmaya account;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to casino games, sports betting, and other gaming services;
• Managing bonuses, promotions, loyalty programs, and tournaments;
• Facilitating customer support and responding to inquiries;
• Sending transactional communications (deposit confirmations, withdrawal notifications, account alerts).

2.2 Legal Compliance and Security

• Verifying your identity and age to ensure compliance with minimum age requirements (21+ in the Philippines);
• Preventing fraud, money laundering, and other illegal activities;
• Detecting and preventing account abuse, bonus abuse, and collusion;
• Complying with regulatory requirements, including reporting obligations to Philippine authorities;
• Responding to legal requests from law enforcement or regulatory bodies;
• Enforcing our Terms & Conditions and protecting our legal rights.

2.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform performance, functionality, and user experience;
• Personalizing game recommendations based on your preferences and playing history;
• Testing new features, products, and services;
• Conducting market research and statistical analysis;
• Optimizing mobile app performance for various devices and network conditions.

2.4 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonus announcements, and new game notifications;
• Providing information about tournaments, competitions, and special events;
• Delivering personalized marketing content based on your gaming preferences;
• Sending newsletters and platform updates.

You may opt out of marketing communications at any time through account settings or by clicking unsubscribe links in emails. Opting out will not affect transactional or service-related communications.

3. How We Share Your Information

phmaya does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, Maya, banking partners, cryptocurrency payment gateways);
• Identity verification and KYC (Know Your Customer) service providers;
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Anti-fraud and security services;
• Analytics and performance monitoring services;
• Email and SMS communication platforms.

These service providers are contractually obligated to use your personal information only for the specific services they provide to phmaya and to maintain appropriate security measures protecting your data.

3.2 Legal and Regulatory Requirements

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests;
• Cooperate with law enforcement investigations;
• Report suspicious transactions to financial crime authorities;
• Protect phmaya's legal rights, property, and safety;
• Prevent fraud, security threats, or illegal activities;
• Enforce our Terms & Conditions.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such transfer via email and/or prominent notice on our website.

3.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, such as when participating in third-party promotions or linking social media accounts.

4. Data Security and Protection

phmaya employs industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmissions between your device and phmaya servers are protected by 256-bit SSL (Secure Socket Layer) encryption, the same security standard used by major Philippine banks;
• Secure Storage: Personal information and financial data are stored on secure servers with restricted access, protected by firewalls and intrusion detection systems;
• Password Protection: Account passwords are stored using industry-standard cryptographic hashing, making them unreadable even to phmaya staff;
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis;
• Security Monitoring: Continuous monitoring systems detect and respond to potential security threats in real-time;
• Regular Audits: Independent security audits and vulnerability assessments ensure ongoing protection effectiveness;
• Employee Training: All staff members receive data protection and security training to maintain privacy standards.

While we implement comprehensive security measures, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breach that may affect your personal information, as required by applicable law.

5. Data Retention

phmaya retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account relationship with phmaya;
• Closed Accounts: After account closure, we retain personal information for a period of seven (7) years to comply with Philippine financial record-keeping requirements, resolve disputes, enforce agreements, and prevent fraud;
• Transaction Records: Financial transaction records are retained for seven (7) years in accordance with anti-money laundering regulations;
• Marketing Data: If you opt out of marketing communications, your contact information is retained on our suppression list to ensure we do not contact you again;
• Legal Holds: Information subject to legal proceedings, regulatory investigations, or ongoing disputes is retained until resolution.

After applicable retention periods expire, personal information is securely deleted or anonymized such that it can no longer identify you.

6. Your Privacy Rights

As a phmaya player, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You may obtain a copy of your personal data by contacting customer support or accessing your account settings.

6.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. Most information can be updated directly through your account settings.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention obligations. Note that account closure may be necessary to complete data deletion.

6.4 Right to Restrict Processing

You may request restriction of processing your personal information in certain circumstances, such as while accuracy is being verified.

6.5 Right to Data Portability

You may request transfer of your personal information to another service provider in a structured, commonly used, machine-readable format.

6.6 Right to Object

You may object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

6.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact phmaya customer support via live chat, Messenger, or Viber. We will respond to your request within thirty (30) days. Certain requests may require identity verification to protect your privacy.

7. Cookies and Tracking Technologies

phmaya uses cookies, web beacons, and similar tracking technologies to enhance platform functionality, personalize your experience, and gather analytics. Cookies are small text files stored on your device that enable features such as:

• Maintaining your login session;
• Remembering your preferences and settings;
• Analyzing platform usage and performance;
• Delivering personalized content and advertisements;
• Detecting and preventing fraud.

You may control cookie usage through your browser settings. Note that disabling cookies may limit functionality and features available on the phmaya platform.

8. Third-Party Links and Services

The phmaya platform may contain links to third-party websites, game providers, or services not operated by phmaya. This Privacy Policy does not apply to third-party sites. We recommend reviewing the privacy policies of any third-party services you access. phmaya is not responsible for the privacy practices or content of third-party websites.

9. Children's Privacy

phmaya services are restricted to individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under the minimum age, we will promptly delete such information and close the associated account.

10. International Data Transfers

While phmaya primarily serves Filipino players, some service providers (such as cloud hosting and payment processors) may store or process data outside the Philippines. When personal information is transferred internationally, we ensure appropriate safeguards are in place through contractual obligations requiring equivalent data protection standards.

11. Changes to This Privacy Policy

phmaya may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date and/or sending notification to your registered email address. Your continued use of phmaya services following policy updates constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy regularly.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact phmaya Casino:

• 24/7 Live Chat: Available on the phmaya website
• Facebook Messenger: Real-time support
• Viber: Customer service available

Our customer support team is available 24 hours a day, 7 days a week in both English and Tagalog to address your privacy concerns and assist with exercising your data rights.