Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your access to and use of phmaya Casino's website, mobile applications, gaming services, and all related products and services (collectively, the "Services"). By creating an account with phmaya or using any aspect of our Services, you expressly acknowledge and agree that:

• You have read these Terms & Conditions in full and understand all provisions contained herein;
• You accept and agree to be legally bound by these Terms & Conditions without modification or reservation;
• You consent to be bound by any additional terms, rules, and policies referenced herein or published on the phmaya website;
• You acknowledge that we may modify these Terms & Conditions at any time, and your continued use of the Services following such modifications constitutes acceptance of the updated terms.

If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms & Conditions, and references to "you" and "Player" shall include such entity.

2. Eligibility and Account Registration

2.1 Age Requirement

Players must be at least twenty-one (21) years of age to register an account, access the Services, or participate in any gaming activities offered by phmaya Casino. This age requirement reflects applicable Philippine law governing online gambling activities. By registering an account, you represent and warrant that you meet this minimum age requirement. phmaya reserves the right to request proof of age at any time, and failure to provide satisfactory documentation may result in account suspension or closure and forfeiture of funds.

2.2 Jurisdictional Restrictions

The Services are intended for use by residents of the Philippines and persons physically located within Philippine territory at the time of access. Persons located in jurisdictions where online gambling is prohibited by law are expressly prohibited from registering accounts or using the Services. It is your responsibility to ensure that your use of the Services complies with all applicable laws in your jurisdiction of residence and physical location.

2.3 Account Registration Requirements

To use the Services, you must register an account by providing accurate, current, and complete information as prompted by the registration form. You agree to:

• Provide truthful, accurate, and complete registration information including your legal name, date of birth, valid email address, and mobile telephone number;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account login credentials;
• Immediately notify phmaya of any unauthorized use of your account or any other breach of security;
• Accept responsibility for all activities that occur under your account, whether authorized by you or not;
• Register only one account in your own name and for your own use.

2.4 Prohibited Account Activities

You are expressly prohibited from:

• Registering multiple accounts or maintaining more than one active account;
• Allowing any other person to access or use your account;
• Registering an account using false or misleading information;
• Registering an account on behalf of another person;
• Transferring, selling, or otherwise disposing of your account to any third party.

Violation of these prohibitions may result in immediate account closure, forfeiture of funds, and potential legal action.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

phmaya Casino accepts deposits via various payment methods including GCash, Maya (PayMaya), bank transfers, e-wallet services, cryptocurrency, and other payment channels as published on the website. All deposits must be made using payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in deposit reversal, account suspension, and potential account closure.

Minimum and maximum deposit limits are established for each payment method and may be found on the cashier page. phmaya reserves the right to modify deposit limits at any time without prior notice. All deposits are final and non-refundable except as expressly provided in these Terms & Conditions or required by applicable law.

3.2 Withdrawals

Players may request withdrawal of available account balances at any time, subject to the following conditions:

• Withdrawal requests must meet minimum withdrawal thresholds as published on the website;
• Withdrawals will only be processed to payment methods registered in the account holder's name;
• Identity verification and anti-money laundering checks must be satisfactorily completed before withdrawal processing;
• Bonus funds and associated winnings may be subject to wagering requirements before becoming eligible for withdrawal;
• phmaya reserves the right to request additional documentation to verify identity, payment method ownership, or source of funds before processing withdrawals.

Withdrawal processing times vary by payment method and are published on the website. While phmaya endeavors to process withdrawal requests promptly (typically within 15-30 minutes for verified accounts using instant payment methods), processing times may be extended for security reviews, verification procedures, or technical issues beyond our control.

3.3 Anti-Money Laundering

phmaya Casino maintains strict anti-money laundering (AML) policies and procedures in compliance with applicable Philippine and international regulations. All Players are subject to identity verification, source of funds verification, and ongoing transaction monitoring. Suspicious transactions may be reported to appropriate authorities as required by law. Players agree to cooperate fully with all AML compliance procedures and provide requested documentation promptly.

4. Bonuses and Promotions

4.1 Bonus Terms

phmaya Casino offers various bonuses, promotions, and loyalty rewards to Players (collectively, "Bonuses"). All Bonuses are subject to specific terms and conditions published at the time of the promotion. By claiming or accepting any Bonus, you agree to be bound by the applicable Bonus terms and conditions in addition to these general Terms & Conditions.

Unless otherwise stated, all Bonuses are subject to wagering requirements before any associated funds or winnings become eligible for withdrawal. Wagering requirements specify the number of times Bonus funds and/or associated winnings must be wagered before withdrawal. Specific wagering requirements, eligible games, maximum bet limits while wagering, and time limits are detailed in the applicable Bonus terms.

4.2 Bonus Restrictions

Players are generally limited to one Bonus per account unless expressly stated otherwise in the promotion terms. Abuse or attempted abuse of Bonuses, including but not limited to creation of multiple accounts to claim multiple Bonuses, strategic betting intended to guarantee profits regardless of outcome, or any other form of Bonus abuse, will result in forfeiture of all Bonuses and associated winnings, account closure, and potential legal action.

phmaya reserves the right to modify, suspend, or discontinue any Bonus or promotion at any time without prior notice, and to exclude any Player from Bonus eligibility at our sole discretion.

5. Gameplay Rules and Fair Gaming

5.1 General Gameplay Rules

All gameplay must comply with the specific rules published for each game. Players are responsible for understanding the rules of any game before placing wagers. Game rules are accessible within each game interface or via the game information page. phmaya Casino uses certified Random Number Generator (RNG) systems for all game outcomes to ensure fairness and unpredictability. Game outcomes are determined by RNG technology and cannot be influenced by phmaya or any third party.

5.2 Prohibited Activities

Players are expressly prohibited from:

• Using automated betting systems, bots, or artificial intelligence to place wagers;
• Colluding with other Players to gain unfair advantage;
• Exploiting software vulnerabilities, errors, or malfunctions for financial gain;
• Engaging in fraudulent activity, money laundering, or other illegal conduct;
• Using VPN, proxy servers, or other means to disguise your true location;
• Reverse engineering, decompiling, or attempting to discover the source code of any software;
• Interfering with other Players' use and enjoyment of the Services.

Violation of these prohibitions will result in immediate account closure, forfeiture of all funds, and potential legal action and/or reporting to law enforcement authorities.

5.3 Game Malfunction

In the event of system malfunction, software error, or technical failure affecting game outcomes, all affected wagers and payouts are void. phmaya Casino will make reasonable efforts to identify and rectify malfunctions promptly, and affected Players will be notified of the correction. Any winnings resulting from malfunctions are not valid and will not be honored.

6. Responsible Gaming

6.1 Commitment to Responsible Gaming

phmaya Casino is committed to promoting responsible gaming practices and protecting Players who may be at risk of developing gambling problems. We provide various tools and resources to help Players maintain control over their gaming activities, including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options.

6.2 Self-Exclusion

Players who feel they need a break from gaming may request self-exclusion for periods ranging from 24 hours to permanent account closure. During self-exclusion periods, you will not be able to access your account or use any phmaya services. Self-exclusion requests are irreversible for the duration specified. To request self-exclusion, contact our customer support team.

6.3 Problem Gambling Resources

If you believe you may have a gambling problem, please seek professional help. Resources are available through various organizations serving the Philippines. phmaya supports responsible gaming initiatives and encourages Players experiencing difficulties to seek appropriate support.

7. Intellectual Property Rights

All content displayed on the phmaya website and within the Services, including but not limited to text, graphics, logos, images, software, audio, and video content (collectively, "Content"), is the property of phmaya Casino or our licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content except as expressly permitted by these Terms & Conditions.

8. Privacy and Data Protection

phmaya Casino collects, uses, stores, and protects your personal information in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using the Services, you consent to our collection and use of personal information as described in the Privacy Policy.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through the Services.

9. Limitation of Liability

To the maximum extent permitted by applicable law, phmaya Casino, its directors, officers, employees, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or related to these Terms & Conditions or your use of the Services shall not exceed the amount of deposits you made to your account during the twelve (12) months preceding the claim.

10. Dispute Resolution and Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms & Conditions or your use of the Services shall be resolved through good faith negotiations between the parties. If negotiations fail to resolve the dispute within thirty (30) days, either party may submit the dispute to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc.

11. Account Closure and Termination

phmaya Casino reserves the right to suspend or terminate your account and refuse any current or future use of the Services at any time for any reason, including but not limited to:

• Violation of these Terms & Conditions;
• Fraudulent or illegal activity;
• Provision of false or misleading information;
• Breach of responsible gaming policies;
• Request from regulatory or law enforcement authorities.

Upon account closure, any remaining account balance (excluding forfeited funds resulting from Terms violations) will be returned to you via your registered payment method after deduction of any applicable fees or charges.

12. Modifications to Terms

phmaya Casino reserves the right to modify these Terms & Conditions at any time. We will notify Players of material changes by posting updated Terms on the website and/or sending notification to the email address associated with your account. Your continued use of the Services following notification of changes constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must discontinue use of the Services and close your account.

13. Contact Information

For questions about these Terms & Conditions, please contact phmaya Casino customer support:

• 24/7 Live Chat via the website
• Facebook Messenger support
• Viber customer service

Customer support is available 24 hours a day, 7 days a week in both English and Tagalog.